Welcome to the new Dzduino Online Store.Please let's know in case of any troubles.

Delivery & Payment & Return

 

Payment, Delivery & Returns

Dzduino appreciates your support and we are delighted to be at your service! Please read the instructions below about our terms and conditions and for the most frequently asked questions. If you have any questions or concerns, please feel free to contact us at contact@dzduino.com. Thanks for your attention and patience!

Shipping method

Dzduino ships from Oran or Mostaganem to all parts of algeria and arab world. We currently provide two different shipping methods. They are TNT, Taxi/Bus (Only Local).

We strongly encourage using a traceable shipping method TNT. Please pay attention to below rules if you chose one of the corresponding methods.

  • TNT: There are some places which are out of TNT shipping scope. If it happens to be your address, we will inform you by email about it. More infos might be found at TNT Shipping
  • Taxi/Bus: We are not responsible for delay, loss or damage stemming from shipments sent to an incorrect, invalid address or a correct address if you chose to have your parcel shipped via Taxi/Bus.

Orders may end up being returned or abandoned or ruined for various reasons including: non-payment of tariffs (international), customs clearance delay (international), incorrect address, unclaimed at post office, etc. If a package is returned or failed to deliver, the customer will be contacted. The customer  will have to pay for re-shipping fee as well as returning shipping fee when it's returned. We try our best to assist customers when such situation happens. However, we are not accountable for the above mentioned cases.

How to track your order, please refer to :

  • TNT Shipping
  • Taxi/Bus Shipping: we will send you an email containing the transporter mobile number so that you can keep in touch, you will be responsible for the communication with the transporter as our job finishes when the taxi/bus leave the station.

Shipping time

The shipping time differs from each other, which is based on your shipping method. It normally takes around 1-3 business days for products to arrive at its destination. However, the shipping time can be greatly influenced in the light of following things, such as extreme weather, post office delay, customs clearance, local protest etc. At this moment, we are incapable of guaranteeing a timely delivery, but we will perform the best on our side.

Shipping Charge

The shipping charges for your parcel are payed in advance and can vary from region to region and by the weight of your order. Moreover, it does not include customs duties and taxes in the designated country since that varies from a number of parameters. Actual shipping charges are calculated during the checkout process. For an estimate before checkout, please add the items you intend to order to your cart. After filling in your country, state/province and zip/postal code, please click "GET A QUOTE" from the shopping cart page. This will provide a list of cost estimates for the shipping methods available to your selected destination.

cart 1

Below screenshot shows that you are able to select your shipping method listed in checkout step 4.

cart 2

Customs duties and taxes (international).

Please note that all Customs Duties and Taxes, if required, are your responsibility.

Address confirmation

After you submit an order in our store, our system will automatically generate a confirmation email, which is to confirm your delivery address and purchase of your order along with an order number. If we don’t receive any address change information from you, we will ship your order in accordance with this delivery address. Please notify us any address changes before your order is marked as “Complete” in order to avoid parcel losses or some other troubles.

Order processing

Dzduino makes no guarantee of same-day delivery. Please allow us for around 1-3 business days to process your order. You can check order status by logging into your account, and once your order is posted, you will receive an email or two with any tracking information available.

Any of the following status might be shown in your order account:

  • Canceled - it means your order is called off.
  • Complete - it means your order has been posted.
  • On Hold - it means your order is to be determined.
  • Pending - it means your order is not paid.
  • Pending Payment - it means your payment failed.
  • Pending PayPal - it means your payment has been frozen by Paypal.
  • Processing - it means your order is under process.
  • Suspected Fraud - it means this deal is suspicious.

Reception

With standard courier practice, you check the contents of your parcel before signing for your goods. If you do not, we will not be liable for any damage that may have occurred in transit.

Warranty & Return

Dzduino guarantees to replace faulty goods within 10 days from the day customers receive it.

Customers have to agree to pay for returning shipping fee and we will reimburse this cost upon verification of receiving this fault product. Product exchange is our normal policy, with refunds in exceptional cases. 

For Cooling Off Period, By law, you have 7 days from the date of receipt of the goods in which you can cancel the contract - if you don't satisfy with the goods you got within a week, you can send the items back and get the refund. But you need to pay for the twice shipment for both delivery and return.